Encore is a B2B digital marketplace that connects manufacturers with small and medium-sized enterprises (SMEs) in Egypt. We facilitate seamless wholesale transactions, offering businesses a secure, transparent, and efficient platform for procurement and distribution.

Encore enables manufacturers to list their products and SMEs to browse, compare, and purchase directly from verified suppliers. We provide secure payment processing, quality assurance, and logistics support to streamline transactions.

Encore is designed for:

Manufacturers looking to expand their reach and sell to a broad network of SME buyers.

SMEs seeking a reliable, cost-effective, and efficient way to source high-quality products directly from manufacturers.

Registration and browsing on Encore are free. However, Encore charges a small commission (12% per transaction: 6% from manufacturers & 6% from buyers) to ensure platform security, transaction processing, and support services.

Currently, Encore operates primarily within Egypt, but we are working towards expanding our reach across the MENA region.

To place an order:

1️⃣ Sign up and verify your business account.

2️⃣ Browse products from verified manufacturers.

3️⃣ Add items to your cart and proceed to checkout.

4️⃣ Make a secure payment through Encore’s platform.

5️⃣ Track your order in real-time until delivery.

Yes! Encore allows buyers to directly communicate with manufacturers to negotiate bulk pricing, payment terms, and delivery conditions.

Encore enforces strict manufacturer verification, quality control checks, and buyer protection policies to ensure all products meet industry standards.

We support bank transfers, online payment gateways, and escrow services to secure transactions between buyers and manufacturers.

Delivery time depends on the manufacturer, order quantity, and shipping method. Estimated delivery times are displayed on each product listing, and buyers can track their orders through Encore’s logistics system.

1️⃣ Report the issue within 48 hours of receiving the order.

2️⃣ Submit photos/videos and details of the defect.

3️⃣ Encore will mediate the case and determine whether a return, refund, or replacement is applicable.

Orders can be canceled before shipment. Once dispatched, the order cannot be canceled but may be eligible for return under Encore’s Return & Refund Policy.

Follow these steps to start selling on Encore:

1. Register as a manufacturer and provide business verification documents.
2. Create your product listings with detailed descriptions and pricing.
3. Receive and manage orders from SME buyers.
4. Ship products and receive payments securely through Encore.

No, listing products is free. Encore only charges a 6% commission per transaction to manufacturers.

Once an order is fulfilled and confirmed by the buyer, Encore processes payments via:

• Bank transfer
• Digital payment gateways

Manufacturers must provide:

• A valid business registration license
• Product certifications (if applicable)
• A verified business bank account

Yes, manufacturers can define their minimum order quantity (MOQ) for each product, ensuring bulk purchase requirements are met.

Buyers may request returns or refunds under specific conditions, such as:

• Defective or damaged products upon arrival.
• Incorrect product received (wrong item, size, model, etc.).
• Quality discrepancies from the agreed-upon specifications.

Return requests must be submitted within 48 hours of delivery, along with photo/video evidence.

If the manufacturer is at fault (e.g., defective product, incorrect item sent), they will cover the return shipping costs.

If the buyer requests a return for other reasons (e.g., change of mind), the buyer will be responsible for the return shipping costs.

Refunds are processed within 14 business days after return approval.

Yes, if the product meets the agreed-upon specifications, and there is no valid defect or discrepancy, the return may be denied.

Encore uses SSL encryption, fraud detection systems, and escrow services to safeguard payments and order fulfillment.

Yes, all transactions on Encore are legally binding contracts between buyers and manufacturers, governed by Egyptian commercial laws.

Users who violate Encore’s terms and conditions (e.g., fraudulent activities, policy abuse) may face:

• Account suspension or termination
• Financial penalties
• Legal action if necessary

You can reach us via:

Email: info@encoreplus.net

Email: support@encoreplus.net

WhatsApp & Phone: +20 115 615 8839

Live Chat: Available on our website during business hours.

Our support team is available Sunday – Thursday, 9:00 AM – 6:00 PM (Egypt Time).